Terms and Conditions

Food Handler Training Terms and Condition
Effective Date: 26th June 2025

These Terms and Conditions govern your access to and use of the services provided by Win Synergy Training Sdn Bhd (“WST”, “we”, “our”, or “us”), whether through our website at https://winsynergy.com.my or through participation in any of our training programmes. By using our website or engaging our services—whether online or offline—you agree to be legally bound by these Terms.

1. INTRODUCTION

Win Synergy Training Sdn Bhd is a training service provider in Malaysia, delivering food hygiene and safety education to the public and eligible organisations. Our training programmes include, but are not limited to, Ministry of Health (MOH)–recognised Food Handler Training and HRD Corp Claimable Courses.

These Terms constitute a binding agreement between you and WST. We reserve the right to amend these Terms at any time. Updated versions will be published on our website, and continued use of our services indicates your acceptance of any changes.

By continuing to access or use our website or services, you are deemed to have accepted these Terms. If you do not agree, you should not proceed with any registration, booking, or engagement with our services.

2. DEFINITIONS

For the purpose of this document:

  • Client / You / Participant: This term refers to the individual receiving the training (participant), the entity or person funding or authorising the training (client), or any individual engaging with our services (you). Where these roles differ, specific responsibilities outlined in this document will apply based on context.
  • Employer Representative: The individual officially designated by an employer to act on its behalf in matters relating to training registration, participant coordination, venue arrangement, certificate collection, or communication with Win Synergy Training. This may include HR personnel, administrative staff, team leaders, or any appointed liaison responsible for representing the employer’s interests during the training engagement.
  • Order Placer: The individual or representative who submits the training registration, order form, or payment on behalf of one or more participants. This may be an employer, HR personnel, admin staff, or any designated third party responsible for the enrolment.
  • Training: Any structured educational activity offered by WST, whether in the form of a seminar, workshop, course, or session.
  • Public Training: Open-enrolment training sessions scheduled by WST and accessible to the general public.
  • In-House Training: Private sessions arranged exclusively for a specific group or client.
  • Remote Online Training (ROT): Training delivered via video conferencing platforms (e.g., Zoom).
  • Physical Training: Onsite, in-person training held at a designated venue.
  • Training Materials: All written, visual, digital, or recorded content provided as part of the training.
  • Additional Trainer Allowance: Non-claimable fee charged to the client for additional trainer hours.

3. GENERAL TERMS

3.1 Booking & Registration
  • Bookings for public online sessions may be made directly through our website.
  • Bookings for HRD Corp claimable programmes, in-house sessions, or physical training may be made via our website, WhatsApp, or email.
  • We encourage all clients / order placer / employer representative to use our website’s automated booking system. This allows for efficient scheduling and accurate record-keeping.
  • Manual booking request made via WhatsApp, text or email may require up to one (1) working day to process, and are not prioritised over automated website bookings. Priority is given to bookings made directly through our website.
  • Seat confirmation is subject to availability and is only secured upon full payment, written confirmation, or official grant approval (where applicable).
  • Please note that HRD Corp grant approval alone does not guarantee a training seat unless a reservation has been confirmed in advance by us.
3.2 Fees & Payment

3.2.1 Food Handler Training

  • Public Training: RM50.00 per participant (onsite or online). No minimum headcount required.
  • In-House Training: Minimum of 10 participants for online sessions or 15 participants for onsite sessions. A minimum charge applies for sessions that do not meet the required headcount.
  • Additional Trainer Allowance: RM100/hour applies for in-house training if the trainer’s session is extended due to delays caused by the client.
  • Foreign Participant Enrolment (including Foreign Workers)
    • Foreign participants may only enrol in public online training sessions if they can independently follow the training in the designated language of delivery, without the need for interpreter assistance.
    • Participants who lack sufficient language proficiency or who require interpretation must be enrolled in a private in-house session specifically arranged for their language group.
    • Initiating an in-house session is subject to minimum headcount and applicable charges.
  • Receipts and Invoicing:
    • A system-generated payment confirmation will be provided immediately upon successful online payment
    • A manually signed official receipt will be provided by default and will be sent out together with the hardcopy certificate.
    • To receive an invoice for an online purchase, clients must request it at the time of order and provide full company details as registered with CCM/SSM, including the 12-digit BRN.

3.2.2 Other Training Services

  • Training services other than the Ministry of Health’s recognised Food Handler Training is currently offered only as HRD Corp claimable in-house programmes.
  • The applicable fees and terms will be stated in the official quotation or training proposal issued for each engagement.
3.3 Refunds, Substitution, and Rescheduling
  • Requests for participant substitution, session rescheduling, or refunds are subject to specific conditions and notice periods. Eligibility and applicable fees vary by course type, booking method, and funding scheme.
  • For full details, please refer to our Refund, Withdrawal, Rescheduling & Substitution Policy at: Refund, Withdrawal, Rescheduling and Substitution of Participants
3.4 Privacy & Data Protection
  • We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA).
  • By registering or using our services, you consent to the collection, processing, and use of your data as detailed in our Privacy Policy.
  • Personal data is used solely for service delivery, compliance, recordkeeping, and certification purposes.
  • We do not sell or share your personal data with third parties without your consent, except where required by law or funding authorities.
3.5 Anti-Fraud Policy

3.5.1 Fraud Prevention Commitment

Win Synergy Training (WST) is committed to preventing fraudulent activities in all transactions conducted through our platforms. We maintain internal and third-party fraud detection systems and reserve the right to perform transaction screening and verification checks.

3.5.2 Suspicious Transactions

All orders and transactions are subject to review. WST may place a temporary hold on orders flagged as suspicious, pending further verification. Customers may be contacted to provide additional proof of identity, address, or payment authorization.

3.5.3 False Claims and Chargebacks

WST reserves the right to dispute any chargebacks or false claims made without valid grounds. In cases where we determine that a chargeback or refund claim is fraudulent or malicious, we may:

  • Suspend or terminate the user’s account,
  • Pursue legal recovery of the disputed funds,
  • Report the matter to relevant financial institutions or law enforcement agencies.

3.5.4 Misuse of Payment Information

The unauthorized use of another person’s credit card, debit card, or payment account (e.g., e-wallets) is strictly prohibited. Any such actions will be treated as fraud and will be reported to the appropriate authorities.

3.5.5 Legal Action and Cooperation

WST reserves the right to take appropriate legal action in response to any fraudulent behavior or attempted fraud. We may cooperate with banks, card issuers, payment providers, or law enforcement agencies in the investigation and prosecution of fraud.

3.5.6 Customer Responsibility

Customers are responsible for ensuring that all information provided during registration and at the point of payment is accurate and legally theirs to use. By making a purchase, customers agree to comply with all applicable laws and to refrain from engaging in any fraudulent activity.

3.6 Intellectual Property
  • All course materials, training content, presentations, graphics, videos, and documents provided during or after training sessions are the exclusive intellectual property of Win Synergy Training Sdn. Bhd.
  • Training content is intended for general educational purposes and does not constitute professional legal, operational, or health advice.
  • The unauthorised sharing, reproduction, or commercial use of training materials or session recordings is strictly prohibited.
  • Recording or photographing the training session (in part or whole) is not permitted unless explicitly approved in writing by Win Synergy Training.
  • We reserve the right to take legal or administrative action against any party who infringes our intellectual property rights.
3.7 Limitation of Liability
  • Training content is provided for general educational purposes only. It does not constitute legal, operational, or health advice.
  • Win Synergy Training makes no guarantees regarding outcomes, certification success, inspection results, or compliance status resulting from participation in our training.
  • While we strive for accuracy and reliability, we shall not be held liable for:
    • Any errors, omissions, or inaccuracies in training content;
    • Service interruptions, technical failures, or connectivity issues during online training;
    • Indirect, incidental, or consequential damages, including data loss, reputational harm, or business disruption;
    • The actions or decisions made by clients or participants / order placers / employer representatives based on training materials or instructor commentary.
  • Third-party services, software, or links accessed through our platform are used at your own risk. We disclaim liability for any loss or damage arising from such use.
3.8 Termination & Suspension
  • We reserve the right to suspend or terminate any training registration or service if:
    • Payment is not received within the agreed timeframe;
    • False information is submitted during registration;
    • There is misconduct or disruption by participants;
    • Any terms in this document are breached.
  • All outstanding fees, including trainer allowances or administrative costs, must be settled before termination is confirmed. No refund shall apply for services rendered up to the point of termination.
3.9 Amendments
  • Win Synergy Training reserves the right to amend, update, or revise these Terms and Conditions at any time without prior notice. Material changes will be communicated on our website or via email where applicable.
  • Continued use of our services or website following such changes constitutes your acceptance of the updated Terms. You are advised to review this page periodically for the latest version.
3.10 Governing Law

These Terms and Conditions shall be governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the Malaysian courts.

4. TRAINING SERVICE SPECIFIC TERMS

These terms govern all training programmes provided by Win Synergy Training Sdn Bhd, including but not limited to:

  • Food Handler Training (FHT), whether HRD Corp Claimable or Non-HRD Corp Claimable;
  • HRD Corp Claimable Courses for other training subjects;
  • Public Training (Online or Onsite);
  • In-House Training (Online or Onsite);

This includes variations in delivery methods, funding eligibility, and enrolment types, subject to specific terms detailed below.

4.1 Eligibility Requirements
  • Participants must be physically and mentally fit to attend and complete the training.
  • For online training, participants must:
    • Use a functioning device (PC, tablet, or smartphone) with a stable internet connection;
    • Have a working camera, microphone, and access to Zoom and Google Forms;
    • Be digitally literate, or have a designated assistant present during the session to help operate the required platforms
    • Employers are encouraged to arrange backup devices and ensure participants join the designated WhatsApp group for training access.
4.2 Training Venue (Onsite In-House)
  • Before confirming a training date for in-house physical training, clients must complete a Training Venue Assessment Form.
  • Whether the training proceeds depends on the suitability of the proposed venue based on the assessment outcome. Suitability will be determined solely by WST based on the submitted venue assessment form and photographs.
  • Specifically, for MOH-recognised Food Handler Training, selected venues must:
    • Provide proper tables and chairs (no floor seating, boxes, or crates).
    • Have adequate lighting and ventilation.
    • Be free from external disturbances.
  • Clear photographs (front, back, and side views) of the proposed venue must be submitted for first-time requests.
  • Clients are responsible for ensuring the training venue remains undisturbed for the entire session
4.3 Attendance & Completion

4.3.1 General

  • Attendance is monitored via Zoom attendance records and system engagement logs.
  • Certificates will only be issued to participants who fulfil the required attendance criteria and successfully complete all assessment components.

4.3.2 Food Handler Training

  • Full attendance is mandatory. Participants must complete the training session in a single sitting.
  • Participants who fail to respond to trainer prompts, leave the session, or are otherwise inactive for more than 20 consecutive minutes will be deemed absent and disqualified from certification eligibility.
  • Participants who miss less than 20 minutes will be required to stay after the session to make up for missed content.
  • Disqualified participants must be rescheduled for another training session, subject to availability and prevailing terms.

4.3.3 Other HRD Corp Claimable Training Programme

  • Trainees must attend a minimum of 75% of the total training duration to be eligible for certification and HRD Corp attendance validation.
4.4 Certification

4.4.1 Food Handler Training

  • A PDF softcopy certificate will be issued within 24 hours upon verification of the participant’s attendance and successful completion of training.
  • The original hardcopy certificate will be dispatched within three (3) working days of the training session as follows:
    • West Malaysia: via courier service (free of charge)
    • East Malaysia: via regular postal service (free of charge); courier service available upon request at additional cost. Participants may opt for courier service during checkout for online registration.
  • Participants / Order Placers / Employer Representatives are responsible for verifying the accuracy of the certificate information. Any corrections must be submitted within 24 hours of receiving the softcopy certificate, and before the original is dispatched.
  • If no correction request is received within 24 hours, the certificate details will be deemed accurate and final.
  • We recommend storing certificates and related documentation securely, particularly for regulatory inspection purposes.
  • Any subsequent request for the certificate—whether in physical or digital format—after the original has been issued or delivered will be processed as a replacement certificate request.
  • Requests for replacement certificates will incur a RM25.00 fee, subject to verification of training records.

4.4.2 Other Training

  • For all other training services conducted on an in-house basis, certificates will be handed over directly to the designated Employer Representative upon training completion.

5. CONTACT INFORMATION

For queries, assistance, or policy requests:

Email: winsynergy@gmail.com
WhatsApp: +6011-6748 9922
Website: https://winsynergy.com.my
Operating Hours: Monday to Friday, 9.00am – 5.00pm