Withdrawal, Rescheduling and Substitution of Participants
1.1 In the event that there is a request to withdraw from participation in a training course:
- 50% course fee refund for withdrawal request that is submitted 7 days or more before the course commencement date;
- 25% course fee refund for withdrawal request that is submitted in less than 7 days before the course commencement date;
- NO REFUNDS for withdrawal request that is submitted in less than 24 hours before the course commencement, or for no-shows (defined as participants who do not attend the course without prior notification). Nonetheless, request for rescheduling or substitution can be made.
1.2 Course fee refund is subjected to the the validity of the information submitted and also the approval from the management of Win Synergy Training Sdn Bhd.
2. Rescheduling and substitution
2.1 In the event a participant is unable to attend a registered course, a request to reschedule or substitute another participant can be made.
2.2 In the event that a new date cannot be determined for rescheduling, or new participant(s) cannot be identified for substitution, the registration will be deemed as ON HOLD. Please note that NO REFUNDS will be made for registrations that are deemed as ON HOLD.
2.3 For registration that are deemed as ON HOLD, notification of new date and time or new participants can be made in writing via email as stated below (Para 3.1). Acceptance of rescheduling or participant substitution is subject to availability of vacancies at the time of notification.
2.4 Rescheduling and substitution can only be made within the same training course and not for a different training course.
2.5 NO REFUNDS will be made for failure to attend after rescheduling or substitution.
3. Submission of requests
3.1 Request for withdrawal, rescheduling and substitution of participant shall be made in writing by sending an email to firstname.lastname@example.org before commencement of the course and stating the information as below:
a. Information of the person requesting (full name, identity card or passport number, and contact number)
b. Information of the participant (if it is different from the person requesting)
c. Name of the course registered
d. Date and time of the course registered
e. Type of request: (1) Withdrawal / (2) Rescheduling / (3) Substitution
f. Details of the request (reason for withdrawal and remittance information for refund / new date for rescheduling / details of the substitute participant)
3.2 Requested submitted will be rejected if information received is incomplete or cannot be verified. Subsequent request submitted for the same issue or matter will be treated as a new request.
3.3 Request submitted will be processed within three (3) working days. Any decision will be notified by email.
3.4 Request made through channels or methods other than the one stated above will not be entertained.
3.5 Win Synergy Training Sdn Bhd reserves the right to modify the terms and conditions at any time without prior notice.
3.6 Any decision made by the management of Win Synergy Training Sdn Bhd regarding the request received is final.
– Withdrawal, Rescheduling and Substitution of Participants –